FAQ

What email address should I send my requests to?

kap@kaplitigation.com Is our main email address for new work, and encourage all requests or inquiries to be sent here. Using an email distribution system, we have a team constantly monitoring this address during business hours. This allows for quicker response times for our clients as we strive to acknowledge your email within 15-30 minutes of receipt.

How long does a request take to complete?

We strive to process all regular local work as quickly as possible based on current volume and where the request will take us. As a general rule, we aim to attempt service or filing within 3 business days of receipt with no guarantee on timeline. If your matter is urgent, please advise the specifics of your request and the associated deadline. If guaranteed timing is required, we also offer rush service with Same Day and Standard Rush options.

Note: If your request is for outside of our local area, we will send it to one of our trusted 3^rd party agents. Please allow for up to 5 business days to process agent related requests on a regular basis.

What is the difference between SAME DAY RUSH & Standard RUSH?

SAME DAY RUSH is anything to be processed within the same business day. This type of urgency is always subject to availability by the coordinator and can be dependent on factors such as how the material will be delivered, time of day, and where we will need to attend.

STANDARD RUSH is anything received during business hours, that needs to be completed by the following business day.

Note: Any rush requests received after business hours (5:00 p.m.) for the next business day, will be treated and billed as Same day rush.

What are the courts hours of operation?

During covid, the local courts adjusted their business hours to reflect industry changes resulting from online filing availability.  Most courts are now only open 4 hours a day, 9am-11am and 2pm-4-pm daily. This adds an extra layer of complication when it comes to Same Day Rush coordination and is one of the main reasons our availability is subject to approval by the coordinator.

Does KAP operate outside the Toronto area?

Locally, we operate in areas surrounding the Toronto, Oshawa, Newmarket, Brampton, Milton and Hamilton courts. However, we do have the ability to serve or file anywhere in Canada or the USA using our trusted 3^rd party Agents. To ensure consistent results, we have a dedicated agent team ready to coordinate, manage, review and confirm all agent processed requests.

What is a KAP# and why does this show on my email chain and invoice?

A KAP# is our internal monitoring number. Every item of new work that is received is logged into our monitoring system and provided a new KAP number. This allows us to track down the specific request immediately when needed, which speeds up a number of processes including requests for status updates. Please note: when a file is billed, the number is also closed. Any further work on the same matter will be entered under a new number to process.

What are your fees for service?

Our local process serving is billed on a per attempt basis. The invoice will include a charge per attempt, as well as a travel fee which is always calculated out of our Toronto office (180 John St.). For more information on our rates or how we charge please email andrew@kaplitigation.com.

Will KAP provide proof of service? If so, what does it cost?

We include an affidavit of service at no additional cost for all successful service requests. In the event a service is unsuccessful, we are happy to draft an affidavit of attempted service outlining all steps taken, if requested. Note: Affidavits of attempt are not automatically generated, if one is required please either indicate this on your memo, or if your files has been billed, email kap@kaplitigation.com to request this and quote the KAP# indicated on your invoice.

What type of payment does KAP accept, and when is payment required by?

We accept all major credit cards, E-transfer, and company cheques. For specific payment inquiries, email kap@kaplitigation.com and we will get you in touch with our accounting team. Our general terms are 30 days payment for non-disbursement invoices and 15 days for files that include a court fee disbursement.

Note: For any new clients, we do ask for a retainer to be paid in advance of any work. Retainer amounts are determined by the scope of the required job. Any unused funds are returned upon completion of the final invoice.

Where should I mail or courier my material or payment?

The best location to send regular mail is 14-3650 Langstaff Road, Suite #281, Vaughan ON L4L 9A8. However, if your request is urgent, please email kap@kaplitigation.com, advise you have a rush request to courier and our staff will advise the appropriate steps and location to send your material based on the requirements of the job.

I tried calling KAP but only received voicemail. How can I speak to someone?

Since covid, we made significant changes to our operation to focus on email as our main source of client contact. This change has had a direct impact on providing better overall service to our clients by allowing seemless back end coordination to quickly gather any missing information before responding. Using communication software, our department experts are used as a resource to assist staff in answering all inquiries or directly answer questions when appropriate.

If you require a call back, please email kap@kaplitigation.com, leave your contact information and simply advise what general topic you are inquiring about and if there is urgency. We will have the appropriate staff member call you back at our earliest opportunity.